Cancellation & Return

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PRODUCT  CANCELLATION AND RETURNS PROCESS EXPLAINED

This handy reference guide helps you understand how the importySale product returns process works:

  • Depending on the kind of product you wish to return, your return request may have to undergo a verification process
  • Following verification, you will be required to confirm your decision based on the category of the product ordered.
  • Keep ready all the requisite items necessary for a smooth returns process
    1. including
    2. invoice
    3. original packaging
    4. price tags
    5. freebies
    6. accessories
  • Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements
  • Refund will be initiated and processed if applicable
  • Your request will be fulfilled according to Importysale returns/replacement guarantee

Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

CategoryProducts that can’t be returned
Auto AccessoriesAdditives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers
Baby CareBottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning ProductsCleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers, and Washing Bars/Powder
FashionBaby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Gardening ProductsPlant Saplings, Plant Seeds and Soil Manure
Home ProductsAdhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser / Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
InnerwearBra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks, and Vests
Personal CareConditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners, and Wigs
Pet SuppliesAquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags, and Water Troughs

Note:

  1. 5000 above value products are eligible for return.
  2. 10 days for the complete process.
  3. shipping charge customers will pay.
  4. the first priority is replacement then return.

Kindly always check a product’s Returns Policy on the product page

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