PRODUCT CANCELLATION AND RETURNS PROCESS EXPLAINED
This handy reference guide helps you understand how the importySale product returns process works:
- Depending on the kind of product you wish to return, your return request may have to undergo a verification process
- Following verification, you will be required to confirm your decision based on the category of the product ordered.
- Keep ready all the requisite items necessary for a smooth returns process
- including
- invoice
- original packaging
- price tags
- freebies
- accessories
- Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements
- Refund will be initiated and processed if applicable
- Your request will be fulfilled according to Importysale returns/replacement guarantee
Which products are not eligible for returns?
The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
| Category | Products that can’t be returned |
| Auto Accessories | Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers |
| Baby Care | Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers |
| Cleaning Products | Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers, and Washing Bars/Powder |
| Fashion | Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits |
| Gardening Products | Plant Saplings, Plant Seeds and Soil Manure |
| Home Products | Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser / Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays |
| Innerwear | Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks, and Vests |
| Personal Care | Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners, and Wigs |
| Pet Supplies | Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags, and Water Troughs |
Note:
- 5000 above value products are eligible for return.
- 10 days for the complete process.
- shipping charge customers will pay.
- the first priority is replacement then return.
Kindly always check a product’s Returns Policy on the product page
Thanks, you so much connect with us 